Help Center
Frequently Asked Questions (FAQ)
Welcome to the FAQ page. Below, you will find answers to the most commonly asked questions about our services. If you have further questions, please feel free to contact us.
1. Account
- How do I register for a account?
Click the "Sign Up" button at the top-right corner of the page, fill in the required information, and complete the verification process. - What should I do if I forget my password?
Click "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to reset your password. - How can I update my account information?
Log in to your account, navigate to "Account Settings" in the "My Account" section, and update your details.
2. Shopping
- How do I find products on ?
You can either search by product keywords in the search bar or paste product links from platforms like Taobao, Tmall, or 1688 into the search bar. - How do I place an order?
Select the product you want, choose the specifications (e.g., size, color, quantity), and click "Add to Cart" or "Buy Now" to proceed to payment. - What payment methods are accepted?
We accept the following payment methods:- Credit/Debit Card
- PayPal
- Account Balance
3. Shipping
- What countries and regions does deliver to?
We deliver to most countries and regions worldwide. Please select your destination during checkout to confirm availability. - How is the shipping cost calculated?
Shipping costs are based on the weight, volume, shipping method, and destination of your package. You will see an estimated shipping cost at checkout. - How long does delivery take?
Delivery times depend on the chosen shipping method:- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days
4. After-Sales Service
- How can I request a return or exchange?
If the product has quality issues, you can submit a return or exchange request within 7 days of receiving the package through "My Orders" in the "My Account" section. Our customer service team will guide you through the process. - Can I cancel my order?
You can cancel your order anytime before it is purchased or shipped. Go to "My Orders" and click "Cancel Order." - How long does it take to process a refund?
Refunds are processed within 5-10 business days after confirmation and will be returned to your original payment method.
5. Product Quality
- Does inspect products?
Yes, all products are thoroughly inspected upon arrival at our warehouse to ensure they meet your requirements. - What if a product cannot be shipped?
If your product cannot be shipped to your destination due to restrictions, we will contact you to arrange an alternative solution or issue a refund.
6. Customer Support
- How can I contact customer service?
You can reach us via the following methods: - Where can I track my order?
Log in to your account and go to "My Orders" to view your order status and tracking details.
7. Privacy and Security
- Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. Your information is only used for order processing and delivery. - Are my payments secure?
We support trusted payment methods like PayPal and credit cards to ensure secure transactions.
Still Have Questions?
If your question isn’t answered here, please contact us:
We are committed to providing you with a smooth, reliable, and secure shopping experience!